Do I get paid for cancelled orders?

You can check it out in the order details. The different cases and pay out policy are explained below.

Here’s how to determine whether or not you’ve been paid out for a cancellation:

1. In your Merchant’s Portal, click on your Orders tab to view all your orders. 
2. Review the Order Status column for a brief description if the order was delivered or cancelled. 
3. Click on Order ID to open a pop-up with order and cancellation details.

Within the cancellation details window, you’ll find information on: 

• If you were paid, or not paid, for a cancelled order
• A high-level explanation of why you were or were not paid for the order
  
  

Below are the outlined types of cancelled orders and Lovvett’s payout policy: 

Merchant Paid

Merchants are paid for cancelled orders when all of the following conditions are met:

• Cancellation occurs after merchant has successfully confirmed the order
• Order has been prepared 
• Merchant did not initiate or is at fault for the cancellation
  
  

Merchant Not Paid

The below reasons found in the Merchant Portal explain why a cancelled order was not paid

In order to prevent Avoidable Cancellations, please:

• Ensure Correct Hours 
• Ensure Menu is Up-to-date 
• Set accurate Prep Times both in Settings and when accepting the order 
• Confirm Orders ASAP