We're sorry to hear you never received your order. While we strive to make both your order and delivery experience perfect every time, sometimes mistakes happen. And when they do, we're here to make things right. To help resolve this issue, please follow this link (please choose Delivery) or tap "Support" - Report an issue and follow the prompts.
Please know that we take reports of orders that have not been delivered very seriously. We investigate every order that is reported as never delivered to find the root cause and can ensure this doesn’t happen again in the future. We appreciate your feedback always.