The customer is informed of the approximate ready time when the order is accepted, and receives a notification when her order is ready.
If it is a pickup order, please keep it packed to-go until the guest arrives.
If it is a dine-in order, please keep the food heated in the kitchen. If the guest is late for more than 30 minutes, please pack the food to-go and keep it until the guest arrives. If you reserved a table, please observe your usual holding time.
You don’t need to do anything in the Merchant App or the Merchant Portal; Lovvett automatically saves the order, regardless of the customer showing up or not, and you still get paid. Please don't remake any food because of a late arrival.
If you wish, you can contact the customer and let her know, but there is no obligation.