Lovvett does not show customer information for privacy reasons, but if you feel compelled to contact him/her, the Lovvett support team (support@lovvett.com or chat) will pass on your message.
In the Reviews section of the app, you can see all past reviews.
Lovvett performs quality-assurance reviews of unsatisfactory feedback and will work with you to improve your ratings if needed by sharing best practices and further insight based on your situation.