We're sorry that your order is taking longer than expected! Reasons why an order may take longer than expected are traffic or higher than usual orders volume at the restaurant.
If your order is running behind the provided estimated time of arrival, ETA, you can report this issue through this link or by selecting your order from the Orders tab, tapping Support, Report an issue, and following the prompts on the screen.
If you still have questions, we are here for you, click here to contact support.