Help us grow
Why Lovvett
Plan & Save
For Restaurants
For Companies
For Buildings

General
Getting Started
Orders and Pickups
Issues and Cancelations
Getting Paid
Feedback and Reviews
Tablet & Printer

General
Plan & Save
Finding Food and Places
Placing your Pick-up or Dine-in Order
Pick-up
Issues (Takeout and Dine-in)
Before placing your Delivery on demand order
While you wait for your order to be delivered (on demand)
Once you have received your delivery order (on demand)
Payments
Reviews & Feedback
Referrals, Credits and Promotions

Partners

For Merchants: Restaurants, bakeries, coffee shops, grocery stores and anyone else selling on Lovvett.

General

What is Lovvett?
How exactly does Lovvett work?
What are the Terms and Conditions?
What can I use Lovvett for?

Getting Started

I am interested, how do I sign up?
How can I receive orders?
What can I do in My Merchant Portal?
How do I add my menu?

Orders and Pickups

Can I use my in-house drivers to deliver Lovvett orders, or use Lovvett drivers to fulfill my deliveries?
How can I contact the Customer?
How can I tell whether it’s a pickup, dine-in or delivery order?
How do I review and accept orders?

Issues and Cancelations

I ran out of an item. What should I do?
I missed an order. What should I do?
The customer is late or didn't show up. What do I do?
What if a driver is late to pick up an order?

Getting Paid

How much do I receive?
Who pays me for the order?
How and when do I get paid?
Where can I see my statements?

Feedback and Reviews

What are issue reports? What happens when I get one?
What information can I see from my reviews?
Do customers review my business? How does it work?

Tablet & Printer

Printer setup.
The tablet does not charge
The tablet does not turn on

Customers

Get the most out of the Lovvett App: finding new stores and offers, buying, reviews, issues, etc.

General

What is Lovvett?
How does Lovvett enable conscious consumption?
How can I use Lovvett?
Is Lovvett free?

Plan & Save

How much does it cost to order lunch delivered to my office?
Where is Lovvett Plan & Save available

Finding Food and Places

How do I find restaurants & offers nearby?
How can I filter by vegetarian restaurants?
What is a Lovvett bag?
How do I mark venues as favorites?

Placing your Pick-up or Dine-in Order

How do I place an order?
How do I order for pickup or dine-in?
Checking your order status
How do I change or add more items to my order?

Pick-up

How do I get my order?
Can someone else get the food for me?
What do I do if I won’t be able to get my order?
Can I choose what I get in my Lovvett Bag?

Issues (Takeout and Dine-in)

How can I contact Lovvett?
I am not getting order confirmation
My order was confirmed but the restaurant is closed
My order is confirmed, but the restaurant says they have not received it

Before placing your Delivery on demand order

Why did I receive a price adjustment notification?
How do I specify special instructions when placing my order?
Do I need to tip the driver?
Can I order from different restaurants at the same time?

While you wait for your order to be delivered (on demand)

Why was my order cancelled?
Where is my order?
Why is my order taking longer than expected?
What’s my order’s status?

Once you have received your delivery order (on demand)

How do I receive a receipt for my order?
I did not receive my order
My food was delivered late
What can I do if I am not satisfied with my food quality?
How can I report a missing or incorrect itemS in my order?
What can I do if I receive the wrong order?
My special instructions weren’t followed.

Payments

Do I get a receipt?
How do I pay?
Can I pay my order when picking up my food?
I ran into problems when trying to pay for my order

Reviews & Feedback

What does the rating mean?
Should I leave a review?
Where can I see the reviews?

Referrals, Credits and Promotions

How do I get and use promotional credits?
How do I get credits by inviting friends to Lovvett?
How do Lovvett credits work?

Crafted with

by Lovvett

Images Freepick & Unspash